As a federally designated Performance-Based Organization, Federal Student Aid operates under a congressional mandate to achieve concrete results while improving performance. We continually strive to more effectively manage our programs and better serve our many customers. This is the motivating force behind our five strategic goals:

1. Improve quality of service for customers across the entire student aid life cycle.
2. Proactively manage the student aid portfolio to mitigate risk.
3. Improve operational efficiency and flexibility.
4. Foster trust and collaboration among stakeholders.
5. Invest in expanded workforce capability.

Taken collectively, these goals provide the framework for continuous improvement at Federal Student Aid, providing clear strategic direction to all of Federal Student Aid's internal and external constituencies.

Strategic Plans
Performance Reports
Chief Operating Officer Performance Agreement

Strategic Plans

Our Five-Year Plan is a statement of strategic direction providing long-term guidance, based on the core goals listed above.

Five-Year Strategic Plan FY 2015–19 (10MB)Five-Year Strategic Plan FY 2012–16 (2MB)Five-Year Strategic Plan FY 2011–15 (1.45MB)Five-Year Strategic Plan FY 2006–10 (1.5MB)Five-Year Strategic Plan FY 2004–08 (2.1MB)

Performance Reports

The Annual Performance Report describes our annual tactical performance results, including the audited financial statements and our progress in meeting tactical goals.

FY 2018 Annual Report (4.09MB)FY 2018 Annual Report for the Visually Impaired (5.89MB)FY 2017 Annual Report (16MB)FY 2017 Annual Report for the Visually Impaired (16MB)FY 2016 Annual Report (16.1MB)FY 2016 Annual Report for the Visually Impaired (17MB)FY 2015 Annual Report (13.7MB)FY 2015 Annual Report for the Visually Impaired (13.5MB)FY 2014 Annual Report (5MB)FY 2014 Annual Report for the Visually Impaired (6MB)FY 2013 Annual Report (9MB)FY 2013 Annual Report for the Visually Impaired (9MB)FY 2012 Annual Report (5.82MB)FY 2012 Annual Report for the Visually Impaired (6.07MB)FY 2011 Annual Report (11.0MB)FY 2011 Annual Report for the Visually Impaired(4.47MB)FY 2010 Annual Report (6.65MB)FY 2010 Annual Report for the Visually Impaired (5.67MB)FY 2009 Annual Report (7.9MB)FY 2009 Annual Report for the Visually Impaired (8.7MB)FY 2008 Annual Performance Report (4.6MB)FY 2008 Annual Performance Report for the Visually Impaired (14.7MB)FY 2007 Annual Performance Report (9.17MB)FY 2006 Annual Performance Report (70MB)FY 2005 Annual Performance Report (6.5MB)FY 2004 Annual Performance Report (2.5MB)FY 2003 Annual Performance Report (278KB)

Chief Operating Officer Performance Agreement

The annual performance agreement of the Federal Student Aid Chief Operating Officer is published in compliance with its enabling legislation at 20 U.S. C. § 1018 (d) (4) (B).

FY 2015 COO Performance AgreementFY 2014 COO Performance AgreementFY 2013 COO Performance AgreementFY 2012 COO Performance AgreementFY 2011 COO Performance Agreement