As a federally designated Performance-Based Organization, Federal Student Aid operates under a congressional mandate to achieve concrete results while improving performance. We continually strive to more effectively manage our programs and better serve our many customers. This is the motivating force behind our five strategic goals:
- Improve quality of service for customers across the entire student aid life cycle.
- Proactively manage the student aid portfolio to mitigate risk.
- Improve operational efficiency and flexibility.
- Foster trust and collaboration among stakeholders.
- Invest in expanded workforce capability.
Taken collectively, these goals provide the framework for continuous improvement at Federal Student Aid, providing clear strategic direction to all of Federal Student Aid's internal and external constituencies.
Strategic Plans
Performance Reports
Chief Operating Officer Performance Agreement
Strategic Plans
Our Five-Year Plan is a statement of strategic direction providing long-term guidance, based on the core goals listed above.
Performance Reports
The Annual Performance Report describes our annual tactical performance results, including the audited financial statements and our progress in meeting tactical goals.
Chief Operating Officer Performance Agreement
The annual performance agreement of the Federal Student Aid Chief Operating Officer is published in compliance with its enabling legislation at 20 U.S. C. § 1018 (d) (4) (B).