Career Details for Eligibility Interviewers, Government Programs

Eligibility Interviewers, Government Programs

Also called:

Case Manager, Eligibility Specialist, Program Eligibility Specialist, Workforce Services Representative (WSR)

What they do:

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

On the job, you would:

  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Keep records of assigned cases, and prepare required reports.

lightbulb KNOWLEDGE


  • customer service
  • administrative services

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics

Math and Science

  • psychology

pencil SKILLS

Basic Skills

  • talking to others
  • listening to others, not interrupting, and asking good questions

Problem Solving

  • noticing a problem and figuring out the best way to solve it


  • looking for ways to help people
  • understanding people's reactions



  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • use rules to solve problems
  • make general rules or come up with answers from lots of detailed information


People interested in this work like activities that include helping people, teaching, and talking.

  • Integrity
  • Self Control
  • Stress Tolerance
  • Concern for Others
  • Dependability
  • Attention to Detail


You might use software like this on the job:

Medical software

  • GE Healthcare Centricity EMR
  • Medicaid management information system MMIS

Electronic mail software

  • Email software
  • Microsoft Outlook

Data base user interface and query software

  • Data entry software
  • Microsoft Access


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high school diploma/GED or
bachelor's degree usually needed

suitcase JOB OUTLOOK


New job opportunities are likely in the future.


per year, on average
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