How do I unlock my FSA ID?

How do I unlock my FSA ID?

There are three ways to unlock your FSA ID. You can use your e-mail or mobile phone, or answer some of your challenge questions.

To start:

  1. Go to https://fsaid.ed.gov.
  2. Click the "Manage My FSA ID" tab.
  3. Log in using your username and password. You will receive the message, "Your FSA ID is locked. To unlock it, use one of the following options." Select one of the three options.

Option 1: E-mail

  1. Click the E-mail button. You will be taken to a page that says "Unlock Your FSA ID - Using E-mail." A secure code will be sent to the e-mail address that's on record with your FSA ID.
  2. Open your e-mail in a different browser tab or window or from another device. Do not close the FSA ID Web page while accessing your e-mail.
  3. Once you receive the e-mail, enter the secure code on the FSA ID page in the box that says "Secure Code." The secure code expires after 10 minutes.
  4. Click the Submit button. Your account is unlocked and you will be taken to a page to change your password.
  5. Follow the instructions to create a new password.

Option 2: Mobile Phone

  1. Click the Mobile Phone button. You will be taken to a page that says "Unlock Your FSA ID - Using Mobile Phone." A secure code will be sent to the mobile phone that's on record with your FSA ID.
  2. Once you receive the SMS text, enter the secure code on the FSA ID page in the box that says "Secure Code." The secure code expires after 10 minutes.
  3. Click the Submit button. Your account is unlocked and you will be taken to a page to change your password.
  4. Follow the instructions to create a new password.

Option 3: Challenge Questions

  1. Click the Challenge Questions button. You will be taken to a page that says "Unlock Your FSA ID - Using Challenge Questions."
  2. Answer the three challenge questions shown on the screen. Your answers must match the ones you entered when creating your account. The answers are not case sensitive.
  3. Click on the Verify button. If you answered your challenge questions correctly, your account is unlocked and you will be taken to a page to change your password.
  4. Follow the instructions to create a new password.

Is this answer helpful?

Thank you for your feedback.
Total Characters: 500 Remaining: