Why am I getting an error message when I use apostrophes or quotation marks on my Apple device?

Why am I getting an error message when I use apostrophes or quotation marks on my Apple device?

Customers who are using an Apple device (mobile and/or desktop) may encounter errors on some FAFSA fields if the “smart punctuation” feature is enabled.

Apple’s iOS 11 introduced a feature called Smart Punctuation for Apple Mobile devices and Smart Quotes for Apple PCs. This feature changes apostrophes and quotation marks to invalid characters that the FAFSA form cannot recognize.

Solutions:

  • 1) Turn off the Smart Punctuation feature on your Apple mobile device by going to Settings>General>Keyboards, and toggling Smart Punctuation to “off.”
  • 2) Turn off the Smart Quotes feature on your Apple PC by going to System Preferences>Keyboards>Text, and unchecking “Use Smart Quotes and Dashes.”
  • 3) You can also complete the application by using a device that does not utilize either the Smart Punctuation or Smart Quotes feature, such as an Android device, or Internet Explorer on a desktop.

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