Why am I getting an error message when I use apostrophes or quotation marks on my Apple device?
Customers who are using an Apple device (mobile and/or desktop) may encounter errors on some FAFSA fields if the “smart punctuation” feature is enabled.
Apple’s iOS 11 introduced a feature called Smart Punctuation for Apple Mobile devices and Smart Quotes for Apple PCs. This feature changes apostrophes and quotation marks to invalid characters that the FAFSA form cannot recognize.
- 1) Turn off the Smart Punctuation feature on your Apple mobile device by going to Settings>General>Keyboards, and toggling Smart Punctuation to “off.”
- 2) Turn off the Smart Quotes feature on your Apple PC by going to System Preferences>Keyboards>Text, and unchecking “Use Smart Quotes and Dashes.”
- 3) You can also complete the application by using a device that does not utilize either the Smart Punctuation or Smart Quotes feature, such as an Android device, or Internet Explorer on a desktop.