What do I do if my FSA ID email address hasn’t been verified?
If you didn’t verify your email address when you registered for your FSA ID, you will not be able to use it to retrieve your username, reset your password, or unlock your account. You will need to answer your challenge questions.
On the FSA ID site’s “Manage My FSA ID” tab, you can verify your email address after creating an account by following these steps:
- Enter your username and password.
- In the “Contact Information” box, select the “Email me a secure code” link.
- A secure code will be sent to your email address.
- Enter the code into the box within 10 minutes of receiving it.