FSA Feedback System Reports
The FSA Feedback System was created in 2016 under the Student Aid Bill of Rights in order to provide students and borrowers a simple and straightforward way to file complaints and provide feedback about federal student loan lenders, servicers, collection agencies, institutions of higher education, and the U.S. Department of Education. The feedback system allows the office of Federal Student Aid to quickly respond to issues while strengthening its efforts to protect the integrity of the federal student financial aid programs. Federal Student Aid publishes an annual report that summarizes customer complaints, allegations of suspicious activity, and positive feedback received by the FSA Feedback System.
- FSA Feedback System Reports