View Federal Student Aid’s strategic plans, reports, and key initiatives.
Strategic Planning and Reporting
As a federally designated Performance-Based Organization, Federal Student Aid operates under a congressional mandate to achieve concrete results while improving performance. We continually strive to more effectively manage our programs and better serve our many customers. This is the motivating force behind our five strategic goals:
Improve quality of service for customers across the entire student aid life cycle.
Proactively manage the student aid portfolio to mitigate risk.
Improve operational efficiency and flexibility.
Foster trust and collaboration among stakeholders.
Invest in expanded workforce capability.
Taken collectively, these goals provide the framework for continuous improvement at Federal Student Aid, providing clear strategic direction to all of Federal Student Aid's internal and external constituencies.