Contact Us | Federal Student Aid

Got a question? We'd love to help!

Need an 800 number? We have several contact centers, so check below to find the one that can help you.

Contact Us

Parents
Loan Repayment and Forgiveness
Applying for and Receiving Aid
Giving Feedback

Parents

Topic Contact
  • FAFSA® submission, correction, or signature
  • FSA ID (username and password)

Federal Student Aid Information Center
1-800-433-3243
Chat and email are available

Note: The contact center can discuss FSA ID issues only with the owner of the FSA ID

Federal Student Loan Support Center
1-800-557-7394

 

Loan Repayment and Forgiveness

Topic Contact
  • Make a loan payment
  • Repayment plans, including general questions about income-driven repayment
  • Deferment and forbearance
  • Teacher loan forgiveness
  • Closed school loan discharge application

Student Loan Servicer

  • Public Service Loan Forgiveness (PSLF)
  • PSLF Employment Certification Form

FedLoan Servicing
1-855-265-4038

You can mail your completed PSLF Employment Certification Form to this address:

U.S. Department of Education
FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184

You may also fax the form to 717-720-1628

  • Borrower defense
  • Apply for borrower defense to loan repayment

Borrower Defense
1-855-279-6207
Borrower Defense email

You can mail your completed Application for Borrower Defense to Loan Repayment to this address:

U.S. Department of Education
P.O. Box 429060
San Francisco, CA 94142

Federal Student Loan Support Center
1-800-557-7394

  • Loan consolidation

Federal Student Loan Consolidation Center
1-800-557-7392

  • Defaulted loan
  • Wage or tax refund garnishment

Default Resolution Group
1-800-621-3115
1-877-825-9923 TTY

Federal Student Aid Ombudsman Group
1-877-557-2575

 

 

Applying for and Receiving Aid

Topic Contact
  • FAFSA process
  • Using FSA ID (username and password) during FAFSA process

Federal Student Aid Information Center
1-800-433-3243
Chat and email are available

Note: The contact center can discuss FSA ID issues only with the owner of the FSA ID

  • Getting aid (grants, loans)—how much and when
  • Loan cancellation within 120 days of disbursement
  • Withdrawing from school or transferring

Your school financial aid office

Federal Student Loan Support Center
1-800-557-7394

  • Closed school

Closed school resource page

 

Giving Feedback

Action Contact
  • Get help with a response you received about an aid dispute (response is incorrect, or you disagree with it)

Federal Student Aid Ombudsman Group
1-877-557-2575

  • Submit a complaint
  • Report suspicious activity
  • Report broken links or something else not working on this site
  • Suggest website improvements
  • Send a compliment

Federal Student Aid Feedback System