Feedback and Complaints | Federal Student Aid

Do you want to submit feedback to Federal Student Aid?

We want to hear from you about your federal student aid experience.

Feedback and Complaints

In your use of Federal Student Aid funds (grants, work-study, or loans) or services, what’s working for you—and what isn’t?

Want to file a complaint, report suspicious activity, or provide positive feedback?
Don't like a response you received from Federal Student Aid about a complaint?

Want to file a complaint, report suspicious activity, or provide positive feedback?

Visit the FSA Feedback System to do the following:

Don't like a response you received from Federal Student Aid about a complaint?

If you submitted a complaint and Federal Student Aid gave you a response that you don't agree with, or that you think is incorrect, contact the Federal Student Aid Ombudsman Group. The Ombudsman Group is a neutral, informal, and confidential resource to help resolve disputes about your federal student aid.