Contact Us | Federal Student Aid

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Common Questions

If you have questions about the FSA ID, we recommend you visit the FSA ID information page on this website first. You may find the answer there, saving you the trouble of e-mailing or calling us. 

E-mail Us

Do you have general questions about student aid or technical questions about this website? Fill out the form below and we will get back to you.

  • If you have a question about the FAFSA, you might want to take a look at the online help at before contacting us.
  • If you have a question about your own financial aid (why haven’t you received it yet, why was the amount of aid or type of aid different than you expected, etc.), you must contact your school. Your school—and not the U.S. Department of Education—distributes your aid to you.
  • If you have a question about how to make a payment on your federal student loan, contact your loan servicer.

General questions:
If you have questions about student aid in general (or about your own student aid situation, including your student loans) or questions/comments about any website content.

Technical questions:
If you have technical questions or comments about our website (such as a broken link or something else not working properly).

Question Type

* - Required

Call Us

Got a question about the FSA ID? Call 1-800-557-7394. For all other questions, use the Federal Student Aid Information Center numbers below.

Federal Student Aid Information Center (FSAIC): 1-800-4-FED-AID (1-800-433-3243)

TTY (for the hearing impaired): 1-800-730-8913

Locations without access to 800 numbers: 319-337-5665

Call Center Hours




8 a.m.–10 p.m. Eastern time (ET)

Federal Holidays

We will be closed on federal holidays except Martin Luther King Jr.'s Birthday and Washington's Birthday. When January 1 falls on a weekday, we will be open from 9 a.m.–6 p.m. ET.

Additional Closings

We will be closed on the day after Thanksgiving and on December 24th when it falls on a weekday.


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