Contact Us

Got a question? We’d love to help! Need an 800 number? We have several contact centers, so check below to find the one that can help you.

Contact Us

Parents

Topic

  • FAFSA® submission, correction, or signature
  • FSA ID (username and password)

 

Contact

Federal Student Aid Information Center (FSAIC)
1-800-433-3243 Start Chat Email FSAIC

FSAIC hours of operation:
Monday–Friday 8 a.m.–11 p.m. Eastern time (ET)
Saturday–Sunday 11 a.m.–5 p.m. ET
Closed on federal holidays, the day after Thanksgiving, and December 24. Open 11 a.m.–5 p.m. on New Year’s Day, Martin Luther King Jr. Day, and Presidents Day.


Note: The contact center can discuss FSA ID issues only with the owner of the FSA ID.

Topic

 

Contact

Student Loan Support Center
1-800-557-7394

Loan Repayment and Forgiveness

Topic

  • Make a loan payment
  • Repayment plans, including general questions about income-driven repayment
  • Deferment and forbearance
  • Teacher loan forgiveness
  • Closed school loan discharge application

 

Contact

Student Loan Servicer

Topic

  • Public Service Loan Forgiveness (PSLF)
  • PSLF Employment Certification Form

 

Contact

FedLoan Servicing
1-855-265-4038

You can mail your completed PSLF Employment Certification Form to this address:

U.S. Department of Education
FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184

You may also fax the form to 717-720-1628

Topic

 

Contact

Borrower Defense Customer Support
1-855-279-6207

You may email or mail your completed Application for Borrower Defense to Loan Repayment to:

BorrowerDefense@ed.gov

U.S. Department of Education – Borrower Defense to Repayment
P.O. Box 1854
Monticello, KY 42633

Topic

 

Contact

Student Loan Support Center
1-800-557-7394

Topic

  • Defaulted loan
  • Wage or tax refund garnishment

 

Contact

Default Resolution Group
1-800-621-3115
1-877-825-9923 TTY

Topic

 

Contact

Federal Student Aid Ombudsman Group
1-877-557-2575

 

Applying for and Receiving Aid

Topic

  • FAFSA process
  • Using FSA ID (username and password) during FAFSA process

 

Contact

Federal Student Aid Information Center
1-800-433-3243
Chat and email are available

Note: The contact center can discuss FSA ID issues only with the owner of the FSA ID.

Topic

  • Getting aid (grants, loans)—how much and when
  • Loan cancellation within 120 days of disbursement
  • Withdrawing from school or transferring

 

Contact

Your school financial aid office

Topic

 

Contact

Student Loan Support Center
1-800-557-7394

Topic

  • Closed school

 

Contact

Closed school resource page

Giving Feedback

Action

  • Get help with a response you received about an aid dispute (response is incorrect, or you disagree with it)

 

Contact

Federal Student Aid Ombudsman Group
1-877-557-2575

Action

  • Submit a complaint
  • Report suspicious activity
  • Report broken links or something else not working on this site
  • Suggest website improvements
  • Send a compliment

 

Contact

Federal Student Aid Feedback System