Loan Servicing Contracts

Loan Servicing Contracts

Federal Student Aid contracts with several entities to manage the servicing of millions of federal student loans.  These entities are responsible for collecting payments on a loan, advising borrowers on resources and benefits to better manage their federal student loan obligations, responding to customer service inquiries, and performing other administrative tasks associated with maintaining a loan on behalf of the U.S. Department of Education.

• ACS Education Solutions Contract
• Title IV Additional Servicing (TIVAS) Contracts (2009):
  
  Great Lakes Educational Loan ServicesNelnet ServicingPennsylvania Higher Education Assistance AgencySLM Corporation

• Title IV Additional Servicing (TIVAS) Contracts (2014):
  
  Great Lakes Educational Loan ServicesNelnet ServicingPennsylvania Higher Education Assistance AgencyNavient (Sallie Mae)

• Not-for-Profit Servicing Contracts:
  
  AspireCornerStoneCOSTEPEdFinancial/ESAEDGEucation/CFEdManageKentucky/KSAMOHELANHHELCOSLAVSAC

• Servicer Performance Metrics and Allocations