Loan Servicing Contracts
Federal Student Aid contracts with several entities to manage the servicing of millions of federal student loans. These entities are responsible for collecting payments on a loan, advising borrowers on resources and benefits to better manage their federal student loan obligations, responding to customer service inquiries, and performing other administrative tasks associated with maintaining a loan on behalf of the U.S. Department of Education.
- ACS Education Solutions Contract
- Title IV Additional Servicing (TIVAS) Contracts (2009):
- Title IV Additional Servicing (TIVAS) Contracts (2014):
- Not-for-Profit Servicing Contracts:
- Servicer Performance Metrics and Allocations
