Ombudsman Chart Accessible | Federal Student Aid

Ombudsman Flow Chart

Ombudsman Chart Accessible

  1. You have been unable to resolve your problem on your own
  2. You ask the Ombudsman for assistance
  3. Ombudsman asks you questions
  4. Ombudsman collects information about your case
  5. Ombudsman makes contacts and collects information
  6. Ombudsman verifies and analyzes information
  7. Ombudsman outlines information and documents facts
  8. Ombudsman looks for solutions
  9. Ombudsman seeks common ground and brainstorms solutions
  10. Ombudsman contacts you to reach resolution
  11. Ombudsman works with you to find agreement and avoid future problems