Sallie Mae to Separate Into Two Companies | Federal Student Aid

Sallie Mae to Separate Into Two Companies

Sallie Mae, a member of our federal loan servicer team, completed its transition into two separate companies—Navient and Sallie Mae—on Oct. 13, 2014.

Overview of Sallie Mae’s Separation Into Two Companies
Frequently Asked Questions About the Servicing Transition to Navient


Overview of Sallie Mae’s Separation Into Two Companies

The new company, Navient, has assumed all the responsibilities previously performed by Sallie Mae as a federal loan servicer. A loan servicer is a company that handles the billing and other services on your federal student loan. The loan servicer works with you on repayment plans and loan consolidation and assists you with other tasks related to your federal student loan.

If Sallie Mae was the loan servicer for your William D. Ford Federal Direct Loan (Direct Loan) Program or Federal Family Education Loan (FFEL) Program loans owned by the U.S. Department of Education (ED), Navient now manages your loans. Your loans were not transferred. This was a name change that did not impact the existing terms, conditions, interest rate, or available repayment plans of your federal student loans.

Note: If you have FFEL Program loans not owned by ED but previously serviced by Sallie Mae, Navient now manages those loans as well. If you have private education loans serviced by Sallie Mae, Sallie Mae has communicated with you about those loans.

The impact on borrowers resulting from Sallie Mae’s separation into two companies is minimal. However, if they have not yet done so, affected borrowers will need to do the following:

  • Change the servicer’s name from Sallie Mae to Navient with bank or bill paying service if used to make federal student loan payments.
  • Change website bookmarks to go to Navient’s website (www.Navient.com), as applicable.
  • Make written checks payable to Navient.
  • Change the addressee on mail correspondence to Navient.

Over the past several months, Sallie Mae contacted borrowers and provided details about the name change and the actions borrowers may need to take.

We encourage you to review our frequently asked questions below to understand how this change impacts you. If you have questions, contact Navient directly at 1‑800‑722‑1300.

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Frequently Asked Questions About the Servicing Transition to Navient

Do I need to take any action if Sallie Mae was not my federal loan servicer?
Is there an immediate change for me if Sallie Mae was my federal loan servicer?
Were the terms and conditions of my federal student loans impacted by this change?
Will I need to use a different phone number to reach Navient?
Will I need to use a different mailing address for Navient?
Will I need to use a different website for Navient?
Will I need to redo actions related to the current status of my federal student loan account (for example, reapply for a deferment or forbearance)?
Will I need to reestablish my preferred payment method for my federal student loans?
If I make federal student loan payments by check or through a bank or bill paying service, will I need to take any action because of the name change to Navient?
Where can I get more information about the name change to Navient?

Do I need to take any action if Sallie Mae was not my federal loan servicer?

No. If Sallie Mae was not your federal loan servicer, you are not impacted by this change.
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Is there an immediate change for me if Sallie Mae was my federal loan servicer?

Yes. On Oct. 13, 2014, the name of your loan servicer changed to Navient and the website you must now use to access your loan information is www.Navient.com.
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Were the terms and conditions of my federal student loans impacted by this change?

No. This change in servicer name has not impacted the existing terms, conditions, interest rate, or available repayment plans of your federal student loans.
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Will I need to use a different phone number to reach Navient?

No. The phone number you previously used to contact Sallie Mae for assistance with your federal student loans is the phone number you’ll use to contact Navient.
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Will I need to use a different mailing address for Navient?

No. With the exception of including Navient’s name, the mailing address you previously used to contact Sallie Mae is the mailing address you’ll use to contact Navient.
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Will I need to use a different website for Navient?

Yes. The Navient website you must now use is www.Navient.com. All of the same information about your federal student loans is there.
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Will I need to redo actions related to the current status of my federal student loan account (for example, reapply for a deferment or forbearance)?

No. Your federal student loan account status has not changed. In addition, if you had a request in process with Sallie Mae before Oct. 13, 2014, it will be completed by Navient.
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Will I need to reestablish my preferred payment method for my federal student loans?

No. You’ll continue on the same payment method for your federal student loans that you were on with Sallie Mae and won’t need to reestablish that payment method with Navient.

As an example, if your payment method with Sallie Mae was automatic debit, your payment method is automatic debit with Navient. You’ll need to take action only if you decide to change payment methods later.
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If I make federal student loan payments by check or through a bank or bill paying service, will I need to take any action because of the name change to Navient?

Yes. If you make federal student loan payments by check or use a bank or bill paying service to make your federal student loan payments, you must use Navient’s name.

Although you need to use Navient’s name, the payment address that you previously used with Sallie Mae to make federal student loan payments by check or through a bank or bill paying service is the same payment address used by Navient.
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Where can I get more information about the name change to Navient?

If you have additional questions about Navient, visit www.Navient.com/future.
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