For information on any federal student financial aid programs, you may call the Federal Student Aid Information Center (FSAIC) at

• 1-800-4-FED-AID (1-800-433-3243) - toll free, or
• 1-800-730-8913 (TTY) - toll free for the hearing impaired.

The FSAIC provides the following services:

• Helping you complete FAFSA on the Web or Corrections on the Web
• Helping you complete the paper FAFSA
• Answering questions about the PIN
• Checking the processing status of the FAFSA
• Mailing a duplicate SAR
• Changing your paper address and e-mail address
• Changing the schools you listed on your application
• Explaining the SAR and how to make corrections
• Checking on whether a school participates in federal student aid programs
• Explaining who is eligible for federal student aid
• Explaining how federal student aid is awarded and paid
• Explaining the verification process
• Sending requested publications

The FSAIC is not able to do the following:

• Make policy
• Expedite the federal student aid application process
• Discuss your federal student aid file with an unauthorized person
• Influence an individual school's financial aid policies

You may also access the Department's Student Aid on the Web site, which provides general information about federal student aid and access to many of its publications, brochures, and fact sheets. The main site address for information about the federal student aid programs is www.studentaid.ed.gov.

The Student Guide, available in English and Spanish and targeted to high school seniors (12th grade) and to those already enrolled at the postsecondary level, explains the federal student financial assistance programs in detail and can be found at www.studentaid.ed.gov/guide.

Funding Your Education, available in English and Spanish and targeted those enrolled below the 12th grade level, gives basic financial aid program information and can be found at www.studentaid.ed.gov/fye.

Repaying Your Student Loans, available in English and Spanish, provides specific information to borrowers about their rights and responsibilities in managing their student loan repayment and can be found at www.studentaid.ed.gov/repayingpub.

The Student Aid Audio Guide is an audio recording available on compact disc for visually impaired or blind students. It highlights the information contained in both the Student Guide and Funding Your Education in a simulated conversation between a counselor at the FSAIC and a student. You can also find it at www.studentaid.ed.gov/audioguide.

The EFC Formula Worksheets are a set of forms that explain the need analysis calculation that produces the EFC.

You can obtain a copy of any of these publications at no charge from