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Common Questions


E-mail Us

Do you have general questions about student aid or technical questions about this website? Fill out the form below and we will get back to you. If you have a question about the FAFSA, you might want to take a look at the online help at www.fafsa.gov before contacting us. If you have a question about how to make a payment on your federal student loan, contact your loan servicer.

General questions:
If you have questions about student aid in general (or about your own student aid situation, including your student loans) or questions/comments about any website content.

Technical questions:
If you have technical questions or comments about our website (such as a broken link or something else not working properly).

Question Type

* - Required

Call Us

Federal Student Aid Information Center (FSAIC): 1-800-4-FED-AID (1-800-433-3243)

TTY (for the hearing impaired): 1-800-730-8913

Locations without access to 800 numbers: 319-337-5665

Call Center Hours

Day

Hours

Monday–Friday

8 a.m.–10 p.m. Eastern time (ET)

Federal Holidays

We will be closed on federal holidays except Martin Luther King Jr.'s Birthday and Washington's Birthday. When January 1 falls on a weekday, we will be open from 9 a.m.–6 p.m. ET.

Additional Closings

We will be closed on the day after Thanksgiving and on December 24th when it falls on a weekday.

Survey

Let us know what you think about this website—what’s working well and any opportunities for improvement. Complete our site survey.